Multilingual Surveys

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About Multilingual Surveys

You can create a multilingual survey with different languages by adding your own translations. Respondents can choose the language they’re most comfortable with or you can send a link that opens the survey to a specific language.

This article outlines how to translate surveys and how to specify which language each respondent sees.

We recommend that you translate your survey when you're completely finished building your survey. If you make edits after translating, make sure you also edit the translations accordingly.

Adding Survey Languages

You can add multiple languages when you're creating your survey. However, you can also add them after the survey has been created, all you have to do is:

  1. Go to your survey and select settings on the side menu. If the menu is closed, click on the menu icon (BurgerMenu.png) to open it first.
  2. Under languages, you'll see the current language(s) your survey has. Click on them.
  3. Select the language(s) you want to add and click save.

Translate Survey Elements

To translate your survey elements, you have to:

  1. Go to your survey and select content on the side menu. If the menu is closed, click on the menu icon (BurgerMenu.png) to open it first.
  2. In the upper right corner, select the language you want to translate.
  3. All elements that are not translated will be marked by this icon: AlertIcon.png
  4. Click on the element you want to translate and you will find that the question's headers and response options have been replaced by TEXT MISSING.
  5. Click on the text you want to translate and enter the translation, you will be able to see a preview to the right. To review the text from the default language, click on the translate icon (GlobeIcon.png).
  6. Your changes will be saved immediately.

Translate Background Variables

System variables are available in all the supported languages, however, if you have created background variables, you need to translate those yourself. To translate your background variables, you have to:

  1. Go to your survey and select settings on the side menu. If the menu is closed, click on the menu button (BurgerMenu.png) to open it first.
  2. Under background variables, click on list of background variables.
  3. In the upper right corner, select the language you want to translate.
  4. Click the variable you want to translate.
  5. Type in your translation for the variable's name and response options, if relevant.
  6. Your changes will be saved immediately.

Translate Survey Messages

If you're sharing your multilingual survey via email, organization, or Digital Post, you need to translate your survey message. First things first, make sure to create an invitation message and even a reminder message. 

To translate your message, you have to:

  1. Go to your survey and select responses on the side menu. If the menu is closed, click on the menu button (BurgerMenu.png) to open it first.
  2. Click on the actions menu and select messages.
  3. Click on the message you want to translate.
  4. Under text, you'll see a list of the different languages in your survey. Click on the one you want to translate.
  5. Click on the text you want to translate and enter the translation, you will be able to see a preview to the right. To review the text from the default language, click on the translate icon.

Specifying the Respondent Language

Once everything is translated, you have different ways to ensure that respondents see the survey, as well as invitations and reminders in their respective languages.

SPECIFYING LANGUAGE IN THE RESPONDENT LIST

If you know your respondents’ preferred languages beforehand, you can upload this information as part of your respondent list by adding a language column to your respondent list CSV file.

mceclip1.png

In the language column of your contact list, you’ll insert the appropriate language code for each participant. The available language codes are:

 

ar Arabic nl Dutch de German km Khmer pl Polish es Spanish
bn Bengali en English el Greek ko Korean pt Portuguese  sps Spanish (LATAM)
bg Bulgarian et Estonian hi Hindi lv Latvian pa Punjabi se Swedish
my Burmese fa Farsi hu Hungarian lt Lithuanian ro Romanian th Thai
zh Chinese fi Finnish id Indonesian ms Malay ru Russian tr Turkish
cs Czech nld Flemish it Italian ml Malayalam sd Sindhi ur Urdu
da Danish fr French ja Japanese no Norwegian sl Slovenian vi Vietnamese

 

Removing Languages

You can always remove a language from your survey, all you have to do is:

  1. Go to your survey and select settings on the side menu. If the menu is closed, click on the menu icon (BurgerMenu.png) to open it first.
  2. Under languages, you'll see the current language(s) your survey has. Click on them.
  3. Deselect the language(s) you want to remove and click save.

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