About Email Status
When sending out any email survey invitations, one primary goal is to keep your emails from being marked as spam by your respondents. Enalyzer has a zero-tolerance policy toward spam. This means, that all email recipients must have opted to receive messages from you.
In your account settings, you can get an overview of your email status and activity for the last 7 days, which includes:
- The percentage of spam complaints you've received.
- The number of emails delivered and bounced.
The email status overview is not available if you're using a custom ESP. Since you're not sending via our ESPs, we are not able to log spam complaints or bounces. This also means your account will not be suspended.
View Email Status
To view your email status and activity, all you have to do is:
- Click your name at the top right of the screen and select account.
- Click on email status in the side menu. If the menu is closed, click on the menu icon (
) to open it first.
- You'll access an overview of your email status and activity.
Resolve Account Suspension
If you're using our email service providers (ESPs), spam complaints can result in account suspension. This means you will no longer be able to send email survey invitations and any automations, including Zapier, will be deactivated. If your account is suspended, please contact our Customer Success Team.
Any of the following will result in account suspension:
- 0.08% spam registrations on a minimum of 100 emails within 7 days.
- 3 spam registrations on a minimum of 100 emails within 7 days.
If your account is suspended, your surveys remain open, which means respondents that have received the email invitation can answer your survey.
The steps to resolve your account suspension depend on how many times you've been suspended.
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The first time your account is suspended, you'll be asked to confirm that you've read and understood Enalyzer's spam policy. All you have to do is:
- Click your name at the top right of the screen and select account.
- Click on email status in the side menu. If the menu is closed, click on the menu icon (
) to open it first.
- Click on the resolve your suspension issue button.
- Confirm that you've read and understood Enalyzer's spam policy.
- Your account is no longer suspended.
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The second time your account is suspended, you'll be asked to send some documentation regarding your suspension. All you have to do is:
- Click your name at the top right of the screen and select account.
- Click on email status in the side menu. If the menu is closed, click on the menu icon (
) to open it first.
- Click on the resolve your suspension issue button.
- Add the following:
- The purpose of the survey.
- A screenshot of the invitation message.
- Documentation of respondent consent.
- Once you're done, click the send documentation button.
- Your documentation has been sent for review. You'll be contacted directly as soon as the suspension is lifted or if we have more questions.
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The third time your account is suspended, and every time after that, you'll be asked to send some documentation regarding your suspension. All you have to do is:
- Click your name at the top right of the screen and select account.
- Click on email status in the side menu. If the menu is closed, click on the menu icon (
) to open it first.
- Click on the resolve your suspension issue button.
- Use the form to contact our Customer Success Team.
- Once you're done, click the send message button.
- Your message has been sent. You'll be contacted directly as soon as the suspension is lifted or if we have more questions.
Avoid Being Marked as Spam
When sending out email survey invitations, one primary goal is to keep your emails from being marked as spam by your respondents. Enalyzer has a zero-tolerance policy toward spam. This means, that all email recipients must have opted to receive messages from you. If your emails from Enalyzer are consistently being marked as spam, you can do a few things.
- Only send surveys to people who have consented to receive emails from you.
- If you purchased an email list, contact all recipients through your own email client to get their consent before emailing them through Enalyzer.
- Make sure you add the [REFUSE LINK] merge field in your email messages so that respondents can opt out from participating in your survey.
- Write a descriptive subject line. Share the survey topic or your company name so people know what the email contains.
- Provide an introduction in your message. For example, let people know who you are, how you obtained their email address, or the goal of your survey.
- Don't use all caps or overuse exclamation points.
- Don't use spam trigger words. Use your favorite search engine to look up an up-to-date list.
- Keep your respondent list tidy by removing bounced email addresses.
FAQs
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If you're sending emails from Enalyzer's servers, they will be sent from survey@mail.enalyzer.com, however, you can define the reply-to address. If you'd like to use your own domain, you can integrate Enalyzer with your own email service provider. Learn more here.