Account Settings

About Your Account

The account area allows you to perform basic tasks such as changing your password or adding two-factor authentication.

To access your account, click on your name in the top-right corner of your account and select account from the dropdown.

Change Email and Password

Under your user information, you can change your email and password.

To change your email:

1. Click on your name in the top-right corner of your account and select account from the dropdown.
2. Under user information, edit the email address.
3. The changes will be saved immediately.

To change your password:

1. Click on your name in the top-right corner of your account and select account from the dropdown.
2. Under user information, click on change password.
3. Enter the current password and continue to enter and reenter your new password.
4. The changes will be saved immediately.

Your password has to follow these requirements:

• The minimum password length is 8 characters
• There are no complexity requirements nor do passwords expire
• After 5 unsuccessful attempts within 30 minutes, your account will be locked for 10 minutes and Captcha security will be enforced. We have Captcha security on all critical endpoints. Captcha is enforced when logging in after 5 invalid attempts from the same IP within 30 minutes.
• Sessions do not expire, this means that we do not log you out automatically, you have to do this yourself.

We recommend a password that contains more than 8 characters and has numbers, upper and lower case letters, as well as special characters. The longer the password, the better. Avoid using names, birthdays, common dates, and obvious words or phrases that describe the website the password is for.

Change Account Language

Your account language defines the platform language and the default language for the surveys you create. Enalyzer supports English, Danish, Dutch, French, German, Norwegian, Swedish, Spanish, and Latin American Spanish.

1. Click on your name in the top-right corner of your account and select account from the dropdown.
2. Under account settings, open the language dropdown and change to the language you desire.
3. Your changes will be saved immediately.

Add a Profile Picture

Your profile picture will be shown to your teammates in organizations and workspaces.

1. Click on your name in the top-right corner of your account and select account from the dropdown.
2. Click on the circle with the placeholder profile shadow and find the profile picture on your computer to upload it.
3. Your changes will be saved immediately.

Granting Enalyzer Support Access To Your Account

We are ready to help you whenever you need it, however, we cannot access your account unless you choose to grant us access. Prior to granting us access, contact Customer Success with your query and you'll receive a ticket number which you'll have to insert into the system.

1. Click on your name in the top-right corner of your account and select account from the dropdown.
2. Under account settings, click on grant Enalyzer Support access to your account.
3. Enter the support ticket ID you've received from our support team.
4. Click grant access.
5. A pop-up window will ask for your password to confirm that you want to give Enalyzer access.
6. Support will receive a link that grants them access to your account for 12 hours.

Now we can access your account and give you better assistance.

The access to your account is only for Enalyzer's Customer Success Team. Absolutely no one else will be able to access your account except for you and the CST representative.

Manage Linked Accounts

Linking your social media to your Enalyzer account can make it easier for you to log in, however, you can always unlink these accounts. This might be useful if you ever lose your phone.

1. Click on your name in the top-right corner of your account and select account from the dropdown.
2. Select account.
3. Under linked accounts, unlink the social media account(s) you want.
4. Your changes are saved automatically.

If you're ever unsure where your Enalyzer account is logged in? You can log out everywhere with a click of a button.

1. Click on your name in the top-right corner of your account and select account from the dropdown.
2. Select account.
3. Scroll to the bottom of your account settings, and click log out everywhere.
4. You have now logged out from all devices.

To increase your security, we recommend you unlink your social media accounts before logging out everywhere.

Account Log

Your account log helps you stay updated with, and have an overview of, the activities that take place in your account.

1. Click on your name in the top-right corner of your account and select account from the dropdown.
2. Select log in the side menu (if the side menu is not open click the menu icon () to open it first).
3. If you are looking for specific dates, choose your from and to dates and click refresh.

Delete Account

1. Click on your name in the top-right corner of your account and select account from the dropdown.
2. Scroll to the bottom and click thinking of leaving Enalyzer?
3. A screen will pop up asking if you are sure. If you still wish to delete, click on delete my account.
4. A new screen will now appear confirming the deletion of your account.

Deleting your account is a permanent removal of all your data. Deleted accounts can be recovered within 10 days of deletion, after which the deletion is irreversible. For account recovery, which is subject to a fee, please contact customer support for assistance.

FAQs

• With Enalyzer, you can upgrade and downgrade your plan whenever you want!

  1. Click on your name in the top-right corner of your account and select account from the dropdown.
  2. Click on upgrade now and select the plan you want to upgrade to. Check out our plans and what they include.
  3. Click on the checkbox next to coupon code, if you have one, and enter your personal information. Here you can also see the billing details.
  4. Click next.
  5. Enter your credit card details and accept the terms of payment. If you are just changing your current subscription, you don't need to input new payment information.
  6. Click pay now to upgrade.
• If you unsuccessfully try to log in to your account more than 5 times over a 30-minute period, you'll be locked out for 10 minutes. If you have forgotten your password, you can always request a reset, however, keep in mind this should be done after the 10 minutes are up.