Enalyzer Help Center

Enalyzer Consulting Customers

On this page you'll find:

 


INTRODUCTION

You have purchased a consulting service, so we have put together a small guide to let you know the basics of your new account and the projects delivered. If you didn't have an account, we set up one on your behalf.

To make sure you get started on the right foot, we have made a little introduction video.

 

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CHANGE YOUR PASSWORD

Make sure you change your password to keep your data safe.

  1. Open the user menu at the top right by clicking your name, then click account.
  2. Under user information, click on change password.
  3. Enter the current password and continue to enter and reenter your new password
  4. The changes will be saved immediately.

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CHANGE ACCOUNT LANGUAGE

Your account language defines the language used in your account, which is also the default language for the surveys you create. Enalyzer supports English, Danish, Dutch, French, German, Norwegian, Swedish, Spanish, and Latin-American Spanish.

  1. Open the user menu at the top right by clicking your name, then click account.
  2. Under account settings, open the language dropdown and change to the language you desire.
  3. Your changes will be saved immediately. 

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ENALYZER CONTRACT

Your company has signed a contract with Enalyzer. We have already connected your contract to the organization and the agreed users have been added.

To view your contract you have to:

  1. Be the contract administrator
  2. Head over to your organization
  3. Click contract on the side menu and click on the contract

CONTRACT PLANS

Enalyzer contracts include two types of plans: Professional and Reader+.

Professional
The Professional plan gives access to the entire Enalyzer feature set.

Reader+
The Reader+ plan gives users the possibility to read all reports in and outside your organization. More than 10 elements, more than 1 section, and data series in reports are limited to paid plans. Reader+ plans are exclusive to contract users and can be purchased at a lower price to ensure that everyone that needs to access reports, can access reports.

YOUR PLAN

As per our contract, you have been granted a Professional plan, as well as the role of the organization's administrator. Enalyzer consultants are co-administrators of your organization to be able to deliver the project.

If the agreement includes manager direct report access, Enalyzer will invite them and they will be allocated Reader+ plans included in your contract. We will contact you if your plan limits exceed.

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ORGANIZATION VS. PRIVATE ACCOUNT

Private accounts are, as the name suggests, private. Your private account belongs to you and therefore, any work you create within your private account belongs to you and cannot be transferred to another private account or into an organization. Every Enalyzer user has a private account and they can be part of an organization.

With organizations, companies can ensure that all data and content related to the company is centralized and kept in one place, instead of distributed throughout private employee accounts. Everything created in the organization will always stay in the organization, and can never be transferred out. Therefore, when an employee leaves an organization, they leave the work they have done inside the organization.

To switch between your private account and organizations, you have to:

  1. Log in your account, click on the back arrow at the top left of the page.
  2.  You will be presented with an overview of all the organizations you're a member of and your private account.
  3. Click on the organization you want to switch to or your private account.

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SURVEY & REPORT LOCATION

Your survey is in your organization and the data belongs to the organization and the connected contract. However, until reports are shared with you or your managers, the survey and the reports are only visible to Enalyzer.

Since we administrate the survey and reports on behalf of your organization, we have to ensure respondent anonymity and confidentiality. Regardless, your organization remains the owner of the surveys, reports, and data.

SHARED REPORTS

Once we share reports with you and managers, you can find them by:

  1. Go to the reports area and click on shared reports.
  2. You'll see all the delivered reports.
tip.png The report library contains reports you've created yourself.

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PRIVACY & SECURITY

As per our privacy and security policies, we strive to safeguard your privacy. As the rightful owner of all the survey data, you'll get your project delivered straight into your Enalyzer organization.

In relation to the project, Enalyzer consulting is the data processor and you are the data controller. This relation is governed by the contract's Terms of Use and Data Processing Agreement. All questions hereto should be addressed with the contract owners.

Enalyzer is hosted at two separate data centers in the Netherlands and Ireland, with real-time replication of data between the two. Uptime is guaranteed at 99,9 %. These data centers comply with industry standards, such as ISO 27001, for physical security and availability. Each facility is designed to run 24x7x365 and employs various measures to help protect operations from power failure, physical intrusion, and network outages.

We are GDPR (General Data Protection Regulation) compliant. Read more about our Terms of Use, Policies, and Data Processing Agreement

DATA STORAGE

We store your data as long as you have a software contract with us.

If the software contract is not extended, we will keep your data and the whole survey and report setup for 90 days (according to your consulting contract) after delivery. After 90 days it will be deleted. We can export the data for you.

If you expect the survey to be repeated e.g. next year we advise you to extend the software contract to use benchmark data and use the existing survey and report setup as a template.

OUR COLLABORATION

As our primary contact person, you engage in a collaboration with one of our consultants and a project manager. The project will follow the agreed project plan regarding survey setup time frames, pilot testing, respondent file, deliverables, etc. Employee and customer data is exchanged safely in Microsoft Teams, which is also the same platform we use for any additional deliverables.

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DO IT YOURSELF

If you'd like to know more about creating your own surveys and reports, you can:

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FURTHER ASSISTANCE

You can find the answers to your questions in our help center or go ahead and contact our customer success team.

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