Enalyzer Customers
You own your survey data. You are the rightful owner of all data that you upload to Enalyzer when using our services, including but not limited to survey data. Consequently, all information on your respondents, used in surveys, and any other information about natural persons (your data subjects) that you process when using our services are also yours. Enalyzer’s service is a tool for you to use. We do not sell your data to anyone. Your data is only being processed and managed according to your own actions in Enalyzer.
You are the Data Controller. As Enalyzer customer you are the Data Controller of all personal data that you upload to Enalyzer using our services. Our customers have complete control and administration rights over their surveys, analyses, reports and other services they create by using our applications, services and platform. Consequently, as customer you must ensure that you can lawfully process all personal data that you choose to collect, upload and process in connection with your use of Enalyzer services and that you comply with all your obligations as Data Controller according to applicable law.
Enalyzer is the Data Processor. Enalyzer provides online applications and services for survey creators etc. We host an online platform but have no influence on the surveys made, their distribution, and analyses that are done or om any other services created by our customers. Consequently, we host and store our customers survey and other personal data on behalf of our customers and according to the customers instruction only. The terms and conditions applicable to Enalyzers processing of your personal data is governed by the Data Processing Agreement.
We safeguard your personal data. Your data is physically stored in the EU, by our hosting partner. They provide secure facilities to protect your data and comply with international regulations.
Enalyzers obligations as Data Controller. In order for you to access and user Enalyzer services, we require some information about you as our customer. In this case, Enalyzer is Data Controller. You can read more about Enalyzers processing of your own customer information and our privacy policy in this respect below.
Survey Respondents and other Data Subjects
Enalyzer provides an online platform for survey creators and other services. We host an online platform but have no influence on the surveys made, their distribution, and analyses that are done or on any other services crated by use of our applications, services and online platform. Enalyzer customers have complete control and administration rights over their surveys and other services. Therefore, if you, as a survey respondent or data subject in respect of any processing by our customers of your personal data, have questions related to your survey or other services, please contact the person or organization that invited you to participate in the survey or service.
Are anonymous responses anonymous? Enalyzer provides customers with different options to collect information about their respondents/data subjects. Typically, the degree of anonymity in a survey or other services is communicated to respondents/data subjects in the invitation to the survey or other services, or in the survey or other services itself. Contact the person or organization that invited you to participate in their survey or other services for specific information about the survey or service.
Does Enalyzer sell respondent data to third parties? No. Never! We solely provide the survey platform to our customers.
Additional privacy information for Enalyzer Customers
In order for you as a customer to access and use Enalyzer services and website we require some information about you. In respect of the collection and procession of such personal information Enalyzer acts as Data Controller.
What information do we collect and what we do with it?
Purpose of Processing. In general, we use the information given from you directly or collected indirectly from third parties, when you use our online applications or services or visit our website for various purposes such as, giving access to our applications or services, letting customer support handle requests, analysing usage to improve the applications and services, sending you emails about new features and prevent illegal activities. More specifically, we gather the following information for the following purposes of processing:
Registration information. We collect information in order for you to use our applications and services. When you sign up for an Enalyzer account, we register your username/email and password and when necessary, we also register your name, company name and address. You may also request support through out ticketing system via your email.
Billing. We require credit card information in order for you to pay online for the services you acquire from Enalyzer. Enalyzer does not store your credit card details and data but have partnered up with an international well-reputed service provider, Braintree (PayPal) that facilitates and handles payment and security about your privacy, regarding your online payments. Braintree are annually validated by SecurityMetrics for PCI DSS Compliance. See our security certificate attached in the bottom of this article.
Other data. To improve our services to our users and develop new services, we collect, as almost any other service on the internet, usage data like web pages visited, what you click on, cookies, device used, browser and so forth. That goes for any navigation on our web page and our web applications. We monitor all the IP addresses for all incoming requests as part of our normal website traffic logging, however, in relation to respondents replies (anonymous and not anonymous), we do not keep any linkage between the replies and the IP address. We use third-party tracking services to provide us with these data.
Marketing purposes. We will only contact you if you have consented to it. If you have provided us with your email address in connection with the usage of our services, we can also use your email to market our similar services. You can always regret and opt out from our communication to you. As stated above we do not sell or share your information, unless we are forced to meet legal requirements like court orders or valid subpoenas.
What is the legal basis for the processing of your information?
The legal basis for processing of your data includes the following:
For the performance of contract, cf. art. 6(1) point (b) of the GDPR. When you sing up for and/or access Enalyzer services you accept and agree to the agreement between you and Enalyzer including these Privacy Policy terms. Our processing of your data is necessary for Enalyzers performance of the agreement between you and us.
Legitimate interests pursued by Enalyzer, cf. art. 6(1) point (f) of the GDPR. Enalyzer may process your data if it is necessary to pursue our legitimate interests provided that such interests are nor overridden by your fundamental rights and freedoms which require protection of your personal data. This may include processing of your data in order to improve our services including statistics and analyses of user behaviour on our website.
Your consent, cf. art. 6(1) point (a) of the GDPR. We may require your consent to contact you for marketing purposes, to deliver newsletters or for other purposes. You can always regret and withdraw your consent. Please note that your withdrawal of you consent will not affect the lawfulness of our processing of your personal data.
Transfer of your data to third parties. We do not transfer your personal data to any third parties unless and only to the extent this is necessary for the purpose of our processing as set out above. This is the case for billing and handling of online payments for our services where we transfer credit card details to our service provider.
How do we safeguard your information? We use a hosting partner to store and host all our data within EU. All personal data are protected by appropriate technical and organizational measures set up by our hosting partner. We use data encrypting and have rigid internal procedures to handle security of personal data.
Your rights as Data Subject. You will always be able to exert your rights as Data Subject. These include your right of access to your data and the right to rectification of inaccurate personal data concerning you, the right to obtain erasure of your personal data and to oppose to the processing of your personal data. You can always contact Enalyzer in regard to your exercise of these matters.
Minors. Enalyzer services are not meant for and must not be used by minors. “Minors” are persons under the age of 13 (or under such higher age that apply under applicable law in the relevant country to consider a person of legal age). Enalyzer does not deliberately collect personal data from minors or allow them to register and sign up for our services. If we become aware that we have collected or received personal data from a minor, we may without warning or notice delete such personal data. Please contact us if you have reason to believe that this is the case.
Complaints. If you wish to complain about Enalyzers processing of your data, you can always contact Enalyzer. You also have the right to lodge a complaint with the Supervisory Authority.
- PCI DSS certificate.pdf100 KB