Survey Scheduling Options

About Surveys Scheduling Options

With surveys, timing is everything. Poorly scheduled surveys can lead to a low response rate and render your hard work irrelevant so it’s important that you create a timeline for when your survey opens/closes, as well as when to send survey invitations and reminders. With Enalyzer, you can schedule everything and the setup will only take 2 minutes.

Open Survey

When you create a survey, it is opened by default. However, if you closed your survey and would like to open it again, you have two options. You can open it instantly or schedule it.

OPEN INSTANTLY

If your survey is closed and you would like to open it immediately, all you have to do is:

1. Go to your survey and select responses on the side menu. If the menu is closed, click on the menu icon () to open it first.
2. Click on the options menu and select schedule.
3. Click on the closed survey status, and select open.
4. Click save and insert your password to save the settings.

SCHEDULE SURVEY OPENING

If your survey is closed and you would like to schedule the opening, all you have to do is:

1. Go to your survey and select responses on the side menu. If the menu is closed, click on the menu icon () to open it first.
2. Click on the options menu and select schedule.
3. Enable the schedule survey opening setting.
4. Select a date and time, and click save.
5. Insert your password to save the settings.

Close Survey

When you want to stop collecting responses, you can close your survey. You can close it instantly or schedule a closing time for the survey.

CLOSE INSTANTLY

To close your survey immediately, all you have to do is:

1. Go to your survey and select responses on the side menu. If the menu is closed, click on the menu icon () to open it first.
2. Click on the options menu and select schedule.
3. Click on the open survey status, and select closed. 
4. Click save and insert your password to save the settings.

SCHEDULE SURVEY CLOSING

To schedule the date and time your survey closes, all you have to do is:

1. Go to your survey and select responses on the side menu. If the menu is closed, click on the menu icon () to open it first.
2. Click on the options menu and select schedule.
3. Enable the schedule survey closing setting.
4. Select a date and time, and click save.
5. Insert your password to save the settings.

Schedule Reminders

Professional

Scheduling reminders saves you precious time and money. By scheduling the first and second reminders, you can just sit back and rest assured that your reminders will be sent according to your plan. We recommend you send two reminders; one halfway through the survey process, and another a day or two before the closure of the survey.

To schedule your reminders, all you have to do is:

1. Go to your survey and select responses on the side menu. If the menu is closed, click on the menu icon () to open it first.
2. Click the options menu and select schedule.
3. Enable the first reminder.
4. Select the message that will be sent as a reminder.
5. Set the number of days after the invitation, which is when the reminder will be sent.
6. Enable the second reminder.
7. Repeat steps 2 & 3.
8. Click save and insert your password to save the settings.

Once you schedule a reminder, this will be done for existing and future respondents. When you schedule reminders, Enalyzer finds all respondents that have not answered the survey or have partially answered the survey and calculate the date of the reminder, based on the setting you defined, for each respondent. If the date for the respondent has passed by no more than 5 days, the reminder is sent. Respondents that have received one or two manual reminders, will be ignored by the scheduled reminders setting.

Example

Jan 01: you invite a respondent
Jan 10: you set a reminder for 2 days after the invitation.

This means the respondent you invited on Jan 1, should've gotten a reminder on Jan 3, since the difference is more than 5 days, the reminder is not sent.

Lastly, scheduled reminders check if the respondent has been reminded before, if a respondent has been sent 1 reminder, and you have scheduled two, it will only send one of the scheduled reminders. If the respondent has been sent two reminders, none of the scheduled reminders will be sent.

Limited Response Time

1. Go to your survey and select responses on the side menu. If the menu is closed, click on the menu icon () to open it first.
2. Open the options menu and select schedule.
3. Enable the limited response time* setting.
4. Set the number of days after the invitation or first/second reminder (depending on your scheduling settings), which is when the survey will close for respondents.
5. Click save and insert your password to save the settings.