Enalyzer Help Center

Email service provider

On this page you'll find:


ABOUT EMAIL SERVICE PROVIDERS

An Email Service Provider (ESP) is a service organization that provides transactional and/or marketing email services. Most ESPs include features that allow customers to:

  • Upload and maintain subscriber lists
  • Schedule and send marketing campaigns
  • Manage transactional email
  • Improve email deliverability
  • Monitor statistics of your email campaigns

An ESP may provide email services via a user interface (UI), or may also be an SMTP provider.

With Enalyzer, you can use two default ESPs: SendGrid (US-based) and Mailjet (EU-based). If none of these appeal to you or meet your needs, you can add a custom provider. For more information on hosting of the ESPs please visit Enalyzers Data Processing Agreement Appendix 5.

Finally, you can change the ESP for private accounts and entire organizations.

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ESP: PRIVATE ACCOUNTS VS. ORGANIZATIONS

Everyone is able to specify their ESP for their private account, whereas only organization admins can do it for organizations

PRIVATE ACCOUNTS

To specify the default ESP for your private account, you have to:

  1. Click your email at the top right of the screen and select account.
  2. Scroll down to email settings and click on your current email provider.
  3. Select between SendGrid, Mailjet, and custom email provider.  

All your emails are now going to be sent using the specified provider.

ORGANIZATIONS

To specify the default ESP for your organization, you have to be the organization's admin. Once you enable the setting, all private account settings will be overruled.

To specify the default ESP for your organization, you have to:

  1. Click your email at the top right of the screen and select organization.
  2. On the side menu, select settings.
  3. Click on select email provider.
  4. Select between SendGrid, Mailjet, and custom email provider.  
  5. Finally, enable the organization email provider setting.

All your emails are now going to be sent using the specified provider.

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CUSTOM EMAIL PROVIDER

With Enalyzer, you can use your own email provider to handle all Enalyzer emails. You can specify a custom email provider for your private account and organization. To set this up, all you have to do is specify the SMTP host you'll use when sending emails. 

tip.png SMTP moves your email on and across networks so your communication ends up in the right computer and email inbox. This all takes place behind the scenes, and we don’t need to understand or operate SMTP.

Whether you want to use a custom email provider for your organization/private account when you set it up, you have to:

  1. Select custom email provider
  2. Specify the following information:
    • Server URL
    • Server port
    • The "From" address you'll use
    • Username & Password
  3. Click on the test connection button
  4. You'll receive a test email if the test was successful.
blog-icon-warning.jpg Outlook, Gmail, and similar providers do not support "bulk" email send-outs and are therefore not supported. Only served with SMTP access can be used.

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LIST OF EMAILS

The emails sent using the specified ESP are:

  • Email invitations: manual & automations
  • Email reminders: manual & scheduled
  • Response receipts 
  • Organization invitations
  • Workspace invitations
  • Category notifications
  • System notifications

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WHITELISTING ESPs

If none of these appeal to you or meet your needs, you can add a custom provider. For more information on hosting of the ESPs please visit Enalyzers Data Processing Agreement Appendix 5.

The chosen ESP is used to deliver invitations and re

 

If you're using one of our two default email service providers (ESP): SendGrid (US-based) and Mailjet (EU-based), your IT department can whitelist them to ensure the delivery of invitations and reminder emails sent from Enalyzer to your organization.

Whitelist our email domains:

  • mail.enalyzer.com
  • essmail.enalyzer.com

As a secondary option, you can whitelist the hostname sendgrid.net (if using SendGrid) or mailjet.com (if using Mailjet). There is no need to whitelist specific IP ranges since these can change.

 

blog-icon-warning.jpg If you've opted for a custom email provider, you should whitelist it instead of ours.

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