Enalyzer Help Center

Can I schedule my reminders?

Sending reminders manually, requires you to a) remember you have to send reminders, b) write these dates down on your calendar, and c) send them manually. Instead, you can schedule all of this once and Enalyzer will make sure your reminders are sent according to your plan.

Schedule first and second reminder

  1. Navigate to your survey and select responses on the side menu. If the menu is closed, click on the menu icon (burger.PNG) to open it first.
  2. Click the options button and select schedule.
  3. Enable the first reminder* by clicking on the toggle switch.
  4. Select the message that will be sent as a reminder.
  5. Set the number of days after the invitation, which is when the reminder will be sent.
  6. Enable the second reminder* by clicking on the toggle switch.
  7. Repeat steps 2 & 3.
  8. Click save to finish.

What happens when you schedule reminders?

When you schedule reminders, Enalyzer finds all respondents that have not answered the survey or have partially answered the survey and calculates the date of the reminder, based on the setting you defined, for each respondent. If the date for the respondent has passed by no more than 5 days, the reminder is sent.
Example
Jan 01: you invite a respondent
Jan 10: you set a reminder for 2 days after the invitation.
This means the respondent you invited on Jan 1, should've gotten a reminder on Jan 3, since the difference is more than 5 days, the reminder is not sent.
* This feature is only available with a Professional plan. Check out our plans.
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