Enalyzer Help Center

Why am I not the sender of the survey email invitation?

When inviting respondents via email, you are asked to insert a sender name and email, however, the email that respondents receive comes from surveys@enalyzer.com. You might be wondering why that is.
The emails are sent and distributed from our servers, therefore, it's paramount that the sender email contains our domain, i.e. enalyzer.com. If this weren't the case, the emails would automatically be flagged as spam because sending emails from one server without having the corresponding domain is spam 101.
The email entered under sender is the "reply to" email address. This means that when respondents want to reply to your invitation, the email you entered under "sender" will pop up. You are welcome to explain this function in the email invitation text to prevent confusion about the origin of the survey and to direct questions to the right recipient.
TL;DR Enalyzer sends the emails from our server and therefore the sender email has to be from our domain. We can't send emails from other domains, e.g. @puredigital.com, because that is spam.
Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk