With surveys, timing is everything so its important that you create a timeline for when your survey opens/closes, as well as when to send survey invitations and reminders. Woah - sounds time-consuming, but what if I told you that all of this can be done automatically?

Automatically open your survey

1. Navigate to your survey, click on the survey menu icon () and schedule.
2. By default, surveys are open for respondents, however, if you want to schedule when the survey is open, click on the drop-down menu and select closed.
3. Enable the setting open at specific time* by clicking on the toggle switch.
4. Choose a date and a time.
5. If you don't want to schedule a date and time to close your survey, click save to finish.
6. If not, enable the close at specific time setting by click on the toggle switch and set a date and a time.
7. Click save to finish.

Automatically close your survey

1. Navigate to your survey, click on the survey menu icon () and schedule.
2. By default, surveys are open for respondents, however, if not, you have to open it first before you can set the closing time.
3. Enable the close at specific time* setting by clicking on the toggle switch.
4. Choose a date and a time and click save to finish.

Schedule first and second reminder

1. Navigate to your survey, click on the survey menu icon () and schedule.
2. Enable the first reminder* by clicking on the toggle switch.
3. Select the message that will be sent as a reminder.
4. Set the number of days after the invitation, which is when the reminder will be sent.
5. Enable the second reminder* by clicking on the toggle switch.
6. Repeat steps 2 & 3.
7. Click save to finish.

Set a limited response time

You can give your respondents a set amount of time to answer your survey, for example, they have 5 days to answer from when they receive the initial invitations.

1. Navigate to your survey, click on the survey menu icon () and schedule.
2. Enable the limited response time* setting by clicking on the toggle switch.
3. Set the number of days after the invitation, first or second reminder (depending on your scheduling settings), which is when the survey will close for the respondent.
4. Click save to finish.

* This feature is only available in the PRO and PRO+ plans. Check out our plans.