We are ready to help you whenever you need it, however, we cannot access your account unless you choose to grant us access. Prior to granting us access, contact support with your query and you'll receive a ticket number which you'll have to insert in the system.
- Click on the user menu in the upper right of the page.
- Select account.
- Under account settings, click on grant Enalyzer Support access to your account.
- Enter the support ticket ID you've received from our support team.
- Click grant access.
- Support will receive a link that grants them access to your account for 12 hours.
Now we can access your account and give you better assistance.