Enalyzer Help Center

What are the different question types?

 

We have several survey question types that will help you collect the data your need. When you add/edit questions, an interactive preview on the right side of your screen will show the changes you're making, while you're making them.

* This feature is only available in the PRO and PRO+ plans. Check out our plans.

 

Multiple choice

Multiple choice questions allow the respondent to choose between the multiple response options presented. The multiple choice questions can be customized to allow the respondent to choose either one or more of the options listed, depending on your specific needs.

How do I add multiple choice questions?

  1. Go to your survey, click on and choose question.
  2. Multiple choice is the default option, so click next.
  3. Type in your question and change the typography (bold, italic, and underline). Use merge fields to personalize your survey.
  4. Type in your response options. You can copy, move, and delete them by using the actions menu.
  5. When you are satisfied with your question, click next. You now have the following options:
    • Final response option is open ended: Enable this setting if you wish to give your respondents a possibility to elaborate their answer. This is only possible for the last response option. This could for example be useful if your last response option is “Other. Please elaborate.”
    • Answer is required: This setting is enabled by default. Disable it if you don’t want the specific question to be mandatory.
    • Allow multiple answers: This setting lets you decide whether or not your respondents will be able to choose one or multiple answers. If you enable the setting, you will be able to select a constraint (all, range or exact) of response options respondents are allowed to fill out.
    • Radio buttons: Select the question's layout and decide how your response options are visually presented to your respondents. You can choose between radio buttons and dropdown menu. Please note that if you have enabled the allow multiple answers setting, this setting will disappear.
    • Randomize response options: This setting ensures that the order of response alternatives is not the same for all respondents.
  6. When you have finalized your question and customized the settings, click add.

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Rating scale

Rating scale questions allow respondents to compare different response options using a common scale. We recommend the rating scale of 1-7 to measure opinions or attitudes.

How do I add rating scale questions?

  1. Go to your survey, click on and choose question.
  2. Choose rating scale, and click next.
  3. Type in your question and change the typography (bold, italic, and underline). Use merge fields to personalize your survey.
  4. Select a scale: 1-3, 1-4, 1-5, 1-6, 1-7, 1-8, 1-9 or 1-10.
  5. The include don't know setting is enabled by default, which we recommend to include. If you do not want to include it, simply disable the setting.
  6. When you are satisfied with your question, click next. You now have the following options:
    • Allow open answers: This setting allows respondents to elaborate on their answer.
    • Answer is required: This setting is enabled by default. Disable it if you don’t want the specific question to be mandatory. If you enable the allow open answers setting, you will have the option to make open answers mandatory by enabling the open answer is required setting.
      Pro tip: It can be an advantage not to force a respondent to answer an open answer question since the respondent may not have a relevant comment.
    • Button scale: Select the question's layout and decide how your response options are visually presented to your respondents. You can choose between button scale, radio buttons, smileys, and icons . Smileys can take on the text color or scale colors. Icons can take the form of hearts or stars.
  7. When you have finalized your question and customized the settings, click add.

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Form

Forms are an easy and simple way to collect your respondents' background information. You can create a whole survey solely containing form type questions or you can mix it up with the other question types. Form fields are based on your survey's background variables.

How do I add a form question?

  1. Go to your survey, click on and choose question.
  2. Choose form, and click next.
  3. Type in your heading and text and change the typography (bold, italic, and underline). Use merge fields to personalize your survey
  4. Click add form fields.
  5. If you want to base your form field on an existing background variable, this can be a default or custom variable, choose predefined. If you want to create a new form field*, you have the following options:
    • Text: The form field is kept open for the respondent, e.g. email, zip code, name, etc.
      1. Enter the form field's name and define the validation.
      2. When you're done, click add.
      3. The form field has now been added to your form question and your survey.
    • Selection list: The form field gives specific options for the respondent to choose from,e.g. the respondent has to choose from a selection of age brackets.
      1. Enter the form field's name and define the validation.
      2. Click add response options... to add options to the form field.
      3. When you're done, click add.
      4. The form field has now been added to your form question and your survey.
    • Date: The form field allows for the respondent to select a specific date, e.g. the respondent will be able to choose a specific date when providing their date of birth.
      1. Enter the form field's name and define the validation.
      2. When you're done, click add.
      3. The form field has now been added to your form question and your survey.
  6. Once you're done adding your form fields, click add.
  7. Your form type question has now been added to your survey.

* This feature is only available in the PRO and PRO+ plans. Check out our plans.

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Open answer

Open answer questions allow your respondents to fill out their answer themselves in the text box provided.

How do I add open answer questions?

  1. Go to your survey, click on and choose question.
  2. Choose open answer and click next.
  3. Type in your question and change the typography (bold, italic, and underline). Use merge fields to personalize your survey.
  4. Click next, you now have the following option:
    • Answer is required: This setting is enabled by default. Disable it if you don’t want the specific question to be mandatory.
  5. When you have finalized your question and customized the settings, click add.

Pro tip: It can be an advantage not to force a respondent to answer an open answer question, since the respondent may not have a relevant comment.

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Image choice

Complex ideas can be easily conveyed through images, therefore by allowing respondents to choose images, you'll get more accurate data.

  1. Go to your survey, click on and choose question.
  2. Choose image choice and click next.
  3. Type in your question and change the typography (bold, italic, and underline). Use merge fields to personalize your survey.
  4. To add your response options, click add image. You can select all your images at once or one by one. You can copy, move, and delete them by using the actions menu.
  5. To label your images, click on the file name, which is in grey, and add a label. You can also leave it empty and no label will be shown.
  6. When you are satisfied with your question, click next. You now have the following options:
    • Answer is required: This setting is enabled by default. Disable it if you don’t want the specific question to be mandatory.
    • Allow multiple answers: This setting lets you decide whether or not your respondents will be able to choose one or multiple answers. If you enable the setting, you will be able to select a constraint (all, range or exact) of response options respondents are allowed to fill out.
    • Image size: Select the size of your images, you can choose between small, medium and large.
    • Scale to fit: This setting ensures that your images fully adjust to the size you've chosen.
  7. When you have finalized your question and customized the settings, click add.

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Image upload*

  1. Go to your survey, click on and choose question.
  2. Choose image upload and click next.
  3. Type in your question and change the typography (bold, italic, and underline). Use merge fields to personalize your survey.
  4. Click next. You now have the following options:
    • Answer is required: This setting is enabled by default. Disable it if you don’t want the question to be mandatory.
    • Allow multiple uploads: Enable this setting to allow your respondents to upload several images.
  5. When you have finalized your question and customized the settings, click add.

* This feature is only available in the PRO and PRO+ plans. Check out our plans.

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File upload*

  1. Go to your survey, click on and choose question.
  2. Choose file upload and click next.
  3. Type in your question and change the typography (bold, italic, and underline). Use merge fields to personalize your survey.
  4. Click next. You now have the following options:
    • Answer is required: This setting is enabled by default. Disable it if you don’t want the question to be mandatory.
    • Allow multiple uploads: Enable this setting to allow your respondents to upload several files.
  5. When you have finalized your question and customized the settings, click add.

* This feature is only available in the PRO and PRO+ plans. Check out our plans.

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Matrix multiple choice

A matrix rating multiple choice question is a list of questions which allows your respondents to answer various statements on the same scale.

How do I add matrix multiple choice questions?

  1. Go to your survey, click on and choose question.
  2. Choose matrix multiple choice, and click next.
  3. Type in your question and change the typography (bold, italic, and underline). Use merge fields to personalize your survey.
  4. Type in your sub-questions. You can copy, move, and delete them by using the actions menu.
  5. Type in your response options. You can copy, move, and delete them by using the actions menu.
  6. When you are satisfied with your question, click next. You now have the following options:
    • Answer is required: This setting is enabled by default. Disable it if you don’t want the specific question to be mandatory.
    • Radio buttons: Select the question's layout and decide how your response options are visually presented to your respondents. You can choose between radio buttons and dropdown menu.
    • Randomize sub-questions: This setting ensures that the order of sub-questions is not the same for all respondents.
  7. When you have finalized your question and customized the settings, click add.

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Matrix rating scale

A matrix rating scale question is a list of questions graphically put into a matrix. It allows respondents to answer various statements and factors that have the same scale. We recommend the rating scale of 1-7 to measure opinions or attitudes.

How do I add matrix rating scale questions?

  1. Go to your survey, click on and choose question.
  2. Choose matrix rating scale, and click next.
  3. Type in your question and change the typography (bold, italic, and underline). Use merge fields to personalize your survey.
  4. Type in your sub-questions. You can copy, move, and delete them by using the actions menu.
  5. Select a scale: 1-3, 1-4, 1-5, 1-6, 1-7, 1-8, 1-9 or 1-10.
  6. The include don't know setting is enabled by default, which we recommend to include. If you do not want to include it, simply disable the setting.
  7. When you are satisfied with your question, click next. You now have the following options:
    • Answer is required: This setting is enabled by default. Disable it if you don’t want the specific question to be mandatory.
    • Randomize sub-questions: This setting ensures that the order of sub-questions is not the same for all respondents.
    • Button scale: Select the question's layout and decide how your response options are visually presented to your respondents. You can choose between button scale, radio buttons, smileys, and icons . Smileys can take on the text color or scale colors. Icons can take the form of hearts or stars.
  8. When you have finalized your question and customized the settings, click add.

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Ranking

A ranking question allows respondents to rank/prioritize multiple factors.

How do I add ranking questions?

  1. Go to your survey, click on and choose question.
  2. Choose ranking, and click next.
  3. Type in your question and change the typography (bold, italic, and underline). Use merge fields to personalize your survey.
  4. Type in your response options. You can copy, move, and delete them by using the actions menu.
  5. When you are satisfied with your question, click next. You now have the following options:
    • Answer is required: This setting is enabled by default. Disable it if you don’t want the specific question to be mandatory.
    • Rank all: This is the default setting which allows your respondents to rank all response alternatives. If you wish to change this, click on the dropdown menu and select a constraint (range or exact) of response alternatives you want your respondents to rank.
    • Randomize response options: This setting ensures that the order of response alternatives is not the same for all respondents.
  6. When you have finalized your question and customized the settings, click add.

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Point distribution

A point distribution question allows respondents to distribute numerical values to different factors.

How do I add point distribution questions?

  1. Go to your survey, click on and choose question.
  2. Choose point distribution, and click next.
  3. Type in your question and change the typography (bold, italic, and underline). Use merge fields to personalize your survey.
  4. Type in your response options. You can copy, move, and delete them by using the actions menu.
  5. When you are satisfied with your question, click next. You now have the following options:
    • Answer is required: This setting is enabled by default. Disable it if you don’t want the specific question to be mandatory.
    • Allow decimal numbers: Enable this setting to allow respondents to enter decimals.
    • Distribute exactly: This setting requires the respondent to distribute the exact amount/value between the given response options. If you wish to change this, click on the dropdown menu and select another constraint (distribute maximum or distribute minimum).
    • Amount/value: Fill out the amount/value that is going to be distributed by the respondents.
    • Randomize response options: This setting ensures that the order of response alternatives is not the same for all respondents.
    • Unit: Fill out the unit that you wish to use e.g. percent or a currency. Percentage is the default unit.
  6. When you have finalized your question and customized the settings, click add.

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Input field

An input field type question is commonly used to enter background data such as: name, address, city, e-mail, etc.

Input field questions can be validated. For example, you can validate whether an email address is entered correctly.

How do I add input field questions?

  1. Go to your survey, click on and choose question.
  2. Choose input field, and click next.
  3. Type in your question and change the typography (bold, italic, and underline). Use merge fields to personalize your survey.
  4. Click next.
  5. Under format you can choose between the following formats:
    • Text: Respondents can only enter text and not symbols or numbers.
    • Numeric: Use the dropdown menu below to choose your preferred decimal separator.
    • Email: Respondents can only enter email addresses.
    • Custom: Enter your own validation, e.g. US zip codes. Click here to learn more about regular expressions.
    Answer is required: This setting is enabled by default. Disable it if you don’t want the specific question to be mandatory.
  6. When you have finalized your question and customized the settings, click add.

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Net promoter score® (NPS)*

NPS is an effective management tool used to gauge customer loyalty by asking the ultimate question:

How likely is it that you would recommend this [company/product/service] to a friend or colleague?

In addition to this, calculating your NPS is a fast and easy way to figure out how your customers think you are doing, allowing you to react to negative feedback and keeping you on track.

How do I add Net Promoter Score® (NPS) questions?

  1. Go to your survey, click on and choose question.
  2. Choose Net Promoter Score® (NPS), and click next.
  3. Under merge field, type in the name of your company/product/service. Whatever you input here will be merged into the NPS question.
  4. The include don't know setting is disabled by default. Enable it if you want to add don't know to your NPS question.
    Pro tip: People who don't have an opinion of your company/product/service might give you a low rating, avoid these biased answers by adding don't know to your NPS question.
  5. When you are satisfied with your question click next. You now have the following options:
    • Allow open answers: This setting allows respondents to elaborate on their answer.
      Pro tip: By allowing open answers, you give respondents the opportunity to explain their good or bad evaluation of your company/product/service.

    • Answer is required: This setting is enabled by default. Disable it if you don’t want the NPS question to be mandatory. If you enable the allow open answers setting, you will have the option to make open answers mandatory by enabling the open answer is required setting.
    • Button scale: Select the question's layout and decide how your response options are visually presented to your respondents. You can choose between button scale and dropdown menu.
  6. When you have finalized your question and customized the settings, click add.

Click here to learn more about the NPS method.

* This feature is only available in the PRO and PRO+ plans. Check out our plans.

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Recommendation score*

The recommendation score question is based on the Net Promoter Score® (NPS) method. However, recommendation score questions, unlike NPS questions, which are based on a 0-10 scale, can be based on different scales.

Recommendation score questions are an effective way to gauge customer loyalty by asking the ultimate question:

How likely is it that you would recommend this [company/product/service] to a friend or colleague?

How do I add recommendation score questions?

  1. Go to your survey, click on and choose question.
  2. Choose recommendation score, and click next.
  3. Under question, we have added the following suggestion: "How likely are you to recommend company to a friend or a colleague?" Remember to change company to the name of your organization/product/service. You can also change the question's typography (bold, italic, and underline). Use merge fields to personalize your survey.
  4. Select a scale: 1-3, 1-4, 1-5, 1-6, 1-7, 1-8, 1-9, and 1-10. You can also select the NPS scale which is 1-10.
  5. The include don't know setting is disabled by default. Enable it if you want to add don't know to your recommendation score question.
    Pro tip: People who don't have an opinion of your company/product/service might give you a low rating, avoid these biased answers by adding don't know to your question.
  6. When you are satisfied with your question click next. You now have the following options:
    • Allow open answers: This setting allows respondents to elaborate on their answer.
      Pro tip: By allowing open answers, you give respondents the opportunity to explain their good or bad evaluation of your company/product/service.

    • Answer is required: This setting is enabled by default. Disable it if you don’t want the NPS question to be mandatory.
    • Button scale: Select the question's layout and decide how your response options are visually presented to your respondents. You can choose between button scale and dropdown menu.
  7. When you have finalized your question and customized the settings, click add.

* This feature is only available in the PRO and PRO+ plans. Check out our plans.

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